Last updated: 3/31/2023
2. Order Acceptance and Billing
Information regarding acceptable payment methods and shipping destinations is is provided during the checkout process. Your Order cannot be processed without correct shipping and billing information, and we cannot make changes to your Order after it is placed.
Before accepting an Order, we may request additional information from you, and we reserve the right to reject Orders or to cancel them after acceptance. As we customize your Order to your specifications, we will charge you for your Order as soon as your order is placed. We will commence work on your Order shortly after your payment is received. By confirming your purchase during the checkout process, you agree to pay for the Order.
We may put an authorization hold on your debit/credit card when you place your Order, which should be removed by your card-issuing bank once your card has been charged. Please note that Zigleys doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions.
To be eligible to complete an Order, you must be at least the age of majority where you reside (18 years old in most states).
3. Pricing and Sales Tax
All prices are in U.S. dollars. All prices posted on the Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the Order is placed. Prices listed on the Site do not include taxes or charges for shipping and handling. We are not responsible for pricing, typographical, or other errors on the Site by us and we reserve the right to cancel any Orders arising from such errors. Sales tax is charged on Orders where applicable. The sales tax will be based on the state of the shipping address. Please note that some states charge sales tax on shipping fees as well.
4. Payment Methods
We accept payment methods as indicated during the checkout process. We are not responsible for external payment processor practices or their terms. By placing an Order, you represent and warrant that the payment information you supply to us is accurate, you are duly authorized to use the designated payment method, and that you authorize us, or our payment processor, to charge your designated payment method. We reserve the right to automatically suspend or cancel your Order if we cannot verify the payment method you designate, or if it is invalid or otherwise not acceptable.
6. Promotion or Discount Codes
When using a coupon or promotion code, only one can be applied to your Order at a time. Once the code is applied, the subtotal of your Order will be adjusted. If it is a shipping promotion, as long as the correct shipping method is selected, the cost of shipping will adjust. Please make sure that you review and understand the promotional details to confirm your Order qualifies for the promotion.
7. Shipping and Delivery
- General. All deliveries are pending acceptance of the Order and merchandise availability. We may request additional information from you to process your Order. All Orders placed through the Site are fulfilled pursuant to a shipment contract between Zigleys and the carrier. If the carrier does not deliver the merchandise to you, Zigleys may file a claim against the carrier. If you receive an incorrect item or damaged merchandise, please contact Zigleys’ Customer Support immediately by emailing clientcare@ zigleys.com.
- Partial Shipments. In some cases, your payment method may be charged more than once for a single Order. For example, this may happen when some of your items ship separately. In these cases, your payment method will be charged at the time each item is shipped.
- Shipping and Delivery Times. Once the Order has shipped, the delivery time depends on the shipping method selected. Estimated delivery dates to your zip code are provided at checkout. Please keep in mind these are estimates only; we do not guarantee the delivery date.
- Shipping Restrictions. Products that are considered “hazardous materials” must be shipped via standard ground or economy shipping. Items that are considered “hazardous materials” include (but are not limited to) aerosol and liquid products.
- Shipping Fees. Orders may be subject to shipping fees, which are presented to you before you complete your Order. Due to the size and weight of some products, an additional handling fee may be applied.
To the fullest extent permitted by applicable law, we may refuse or cancel an Order for any reason, including limitations on the quantity available, eligibility requirements, inaccuracies or errors in pricing information, or problems identified by our credit and fraud avoidance partners.
We are not responsible for pricing, typographical, or other errors and we reserve the right to cancel any Orders arising from such errors, even after your receipt of an Order confirmation. If your Order is canceled after your payment method has been charged, we will issue a credit to your payment method in the amount of the charge. Zigleys may, at its discretion and as permitted by applicable law, either contact you for instructions or cancel your Order and notify you of such cancellation.
Otherwise, Orders are not eligible for cancellations by you. If you no longer want to receive your Order, your sole remedy is to return it subject to our return policies in Section 9 below.
9. Returns and Exchanges
- General. Subject to any applicable Additional Terms, to be eligible for a refund on your Order, you must return the item within 30 days of receipt. Gifts must be returned within 30 days of receipt and include the appropriate gift receipt.
To return an item, it must be unworn, have the original accessories, be in new and
resalable condition, and in the original packaging with all tags intact. For items purchased in multi-buy offers (e.g., Buy one Get one Free, Buy one Get one 50% off) you must return all items purchased under the offer for a full refund as we will not refund partial multi-buy purchases.
We will credit the original payment method used to place your Order. The acceptance of refund requests is at the sole discretion of Zigleys and may be subject to Additional Terms. We do not accept returns or exchanges of unsealed cosmetics, pierced earrings, or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose. In addition, the following items cannot be exchanged or returned: cosmetics (if seal is broken), blind bags (if opened), clothing or footwear from which the tags have been removed, and subscription product boxes. Zigleys gift cards are not returnable or redeemable for cash (except as required by law).
- Returns and Exchanges.
The invoice in your package will contain detailed instructions on how to return your Order. Package your items according to the instructions on your invoice. If the invoice does not contain instructions, you may send your return via carrier of your choice to the address below:
442 5th Avenue #2183
Manhattan, NY 10018
Unless otherwise stated in Additional Terms, you are responsible for pre-paying the return shipping cost. You are responsible for requesting a tracking number and for purchasing packing insurance from your shipping vendor.
- Resizing Fee. For re-sizing exchanges, we will charge your account a resizing and restocking fee of 15% (plus the applicable sales tax.)
We may offer promotions that include Additional Terms that may apply to your Order. Please review promotional Additional Terms carefully. If promotional Additional Terms and these Terms of Sale conflict, these Terms of Sale govern.
11. Dispute Resolution – ARBITRATION AND CLASS ACTION WAIVER
If a dispute arises between you and Zigleys, you and Zigleys agree, as permitted by applicable law, to resolve any claim or controversy at law or equity arising out of, relating to, or connected in any way with these Terms of Sale through binding arbitration or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly at email@example.com. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Certain portions of this section are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Zigleys agree that we intend that this section satisfies the “writing” requirement of the Federal Arbitration Act. This section can only be amended by mutual agreement.
If any controversy, allegation, or claim relates in any way to these Terms of Sale (collectively, “Dispute”), then you agree the Dispute shall be submitted to confidential arbitration in New York, New York except that we may seek injunctive or other appropriate relief in any state or federal court. You hereby consent to, and waive, all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of New York. Arbitration under these Terms of Sale shall be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association; any dispute shall otherwise be governed by the internal laws of the State of New York without regard to New York choice of law principles, except that the provisions of this agreement concerning arbitration shall be governed by the Federal Arbitration Act. The arbitrability of disputes shall be determined by the arbitrator. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND ZIGLEYS BOTH AGREE TO GIVE UP THE RIGHT TO A JURY TRIAL. YOU AND ZIGLEYS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless you and Zigleys agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding, consolidated action or private attorney general action.
12. Caring for your purchase.
Your purchase includes delicate items: jewelry made from gold and precious stones. Your order will include instructions on the proper care and affixing of your adornments and jewelry into your locs, braids, and twists. We recommend that you follow these instructions to prevent damage or loss to your jewelry.
13. Disclaimers and Warranties
We offer a lifetime warranty on all our jewelry, covering manufacturing defects. This may include but is not limited to screws malfunctioning or loose stones. Our lifetime warranty coverage does not cover wear and tear, loss, theft, or damage due to misuse, negligence, accidents, tampering, dismantling, or unauthorized modifications.
We may publish advice, FAQs, suggestions, or other recommendations on the Site in relation to the handling and care of certain products or items. These statements are not a warranty or promise of how a product or item will ship, look like, work, or last. Such advice is solely meant as a recommendation. We also may take steps to address your satisfaction with packaging and delivery by including descriptions of our practices on the Site. Such descriptions are not a warranty or promise of how packaging or deliveries will occur.
14. Governing Law and Jurisdiction
The Site is operated from the U.S. All matters arising out of or relating to Orders or these Terms of Sale are governed by and construed in accordance with the laws of the State of New York without regard to its conflicts of law provisions that might apply the laws of another jurisdiction.
If you have any questions about Orders, please email us at firstname.lastname@example.org.