Client FAQ

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FAQ

About Us

What is Zigleys?

Zigleys is a luxury brand specializing in exquisite hair jewelry and premium hair care products. Our pieces are meticulously crafted with care and precision, using only the finest materials to celebrate the beauty of textured hair, including locs, braids, and twists.

What sets Zigleys apart from other hair accessory brands?

At Zigleys, we pride ourselves on our commitment to quality, craftsmanship, and cultural celebration. Our jewelry pieces are made from 18K solid gold and adorned with high-quality diamonds, ensuring timeless elegance and durability. Additionally, our hair care products are formulated with natural and nourishing ingredients, providing luxurious care for your hair and scalp.

Who is behind Zigleys?

Zigleys was founded by Daria, a passionate advocate for self-expression and cultural celebration. Daria's vision for Zigleys is rooted in her own journey of self-discovery and empowerment, and she remains deeply involved in every aspect of the brand's development.

What type of hair is Zigleys suitable for?

While Zigleys can be worn in any hair texture, Zigley's hair jewelry and hair care products were specially designed to complement and enhance the beauty of Afro-textured hair, with a particular focus on locs, braids, and twists.

Are Zigleys products cruelty-free and environmentally friendly?

Yes, Zigleys is committed to ethical and sustainable practices. Our products are not tested on animals, and we strive to minimize our environmental impact by using responsibly sourced materials and eco-friendly packaging whenever possible.

Are Zigleys diamonds conflict free?

Absolutely. At Zigleys, we only use recycled diamonds and recycled gold. Rest assured, the materials we use to make your jewelry are both conflict-free and ethically sourced.

Is your jewelry solid gold?

Yes, our jewelry is crafted from solid 18K gold, ensuring exceptional quality and durability. We take pride in using only the finest materials to create our exquisite pieces, allowing you to enjoy the timeless beauty and elegance of solid gold jewelry. Whether you're wearing our pieces for everyday adornment or special occasions, you can trust that they are crafted to last a lifetime.

Ordering

How do I know what size Zigleys to purchase?

Charms:

One size fits all. No need to measure!

Classic Cuffs:

There are three ways to measure:

  1. Grab a tape measure that has millimeter metrics. Measure (left to right) across your loc, braid, or twist, and that will be your size.
  2. Follow the instructions and print out our sizing guide linked on each product page.
  3. Order our complimentary sizing guide.

If we don’t have your size available, you can request custom sizing at customsizing@zigleys.com. There will be an additional charge for custom sizing that depends on how much extra material your size requires.

Do you offer custom sizing?

Yes! To request custom sizing for a Zigleys cuff, please email us at customsizing@zigleys.com. Please note: we are not currently offering sizes below 7mm. Sizes larger than 14mm will incur an additional fee.

Who should not wear Zigleys?

People with very immature locs, straight or loose hair, or loose braids or twists, should not wear Zigleys.

Unsure? Do the comb test: stick a tail comb into the middle of your hair where you would place a Zigleys and try to run it down. If the comb can unravel your hair, you shouldn’t wear Zigleys yet.

How can I check the status of my order?

You can easily check the status of your order by logging into your Zigleys account and navigating to the "Order History" section. Here, you'll find real-time updates on the status of your order, including shipping and tracking information once your order has been dispatched.

Care and Maintenance

How do Zigleys stay secure?

Zigleys Closed Cuffs:
Each Zigleys closed cuff comes with two custom screws bearing the Zigleys logo. Insert the screw through the small hole in the jewelry body. Then, pass the screw through the braid, loc or twist of your choice. Secure your Zigleys by twisting the screw into the jewelry body until it’s tightened.



Zigleys Charms:
Open the Z Hoop, put it through (not around) your loc, braid, twist, or earring hole, and push it closed until you hear the *click.*

Will showering/swimming/sitting under the dryer/hair detoxing/ etc. damage my piece?

No! As long as you take care to avoid scratching your Zigleys, feel free to continue your usual lifestyle and hair care routine without worrying about your pieces diminishing. You can clean your Zigleys as needed by boiling in water with liquid soap.

Can I wear Zigleys with my microlocs?

Zigleys Charms – Yes!
Zigleys Cuffs – Yes, if you braid, twist or weave your microlocs to a width of at least 7mm (our current smallest cuff offering).

How to Install Zigleys

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Get in touch

Have questions about your order, or a general inquiry?