Your Questions, Answered
If you have additional questions, please don't hesitate to contact us in the live chat or at clientcare@zigleys.com
Orders
To track your order status, create or login to your account with the email used at checkout, and select your order under "orders" to view its status and tracking information.
For further assistance, please contact us at clientcare@zigleys.com
If an item you want is out of stock or currently unavailable, press the "Notify Me" button on its product page to be first to know when it's available again.
Absolutely. Purchase a gift card here. If you request a return for store credit, that's made easy with our self-serve return portal.
We accept a variety of secure payment methods, including pay-over-time options, to ensure a smooth shopping experience. Currently, we accept:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: Apple Pay, Google Pay, Shop Pay, Amazon Pay
- Buy Now, Pay Later: Shop Pay, Klarna, Sezzle, Affirm
Shipping & Returns
Gold Finished Jewelry - Ships in 1-2 business days
Solid Gold - Ships in 3-4 weeks
To track your shipment, create or login to your account with the email used at checkout, and select your order under "orders" to view its status and tracking information.
For further assistance, please contact us at clientcare@zigleys.com
If your package is lost or damaged, please reach out to us ASAP at clientcare@zigleys.com.
Gold Finish: Complimentary returns and exchanges within 30 days.
Solid Gold: We don't currently accept returns or order cancellations on solid gold jewelry as they are handcrafted and made to order.
We stand by the quality of our products and offer a lifetime warranty that covers manufacturing defects.
If your jewelry is damaged due to a fault of our own, simply send it back and we will repair or replace it, free of charge.
Returns: To return your order, create or login to your account with the email used at checkout, select the order you'd like to return and click "Request return." Once submitted, we will review your request and follow up with next steps.
Please note the following return guidelines:
- Items must be returned within 30 days of delivery.
- Products must be in their original condition and packaging.
Exchanges: To exchange a product, please email us at clientcare@zigleys.com
Our Jewelry
Our hair jewelry is specifically designed for formed locs, braids, and twists.
Our jewelry is not suitable for loose hair styles or starter-locs that haven't loc'd yet.
If you're unsure, please do the comb test. Put the tail of a comb into your hair and try to run it down. If it's able to go down without your hair stopping it, you should not wear Zigleys.
Only our hair charms can be worn in microlocs. Our hair cuffs will be too large for microlocs.
Yes. To ensure we minimize our impact on the planet, we only use ethically-sourced, recycled gold and diamonds.
Quickest: Use our digital sizer
Next Quickest: Order our complimentary sizing guide for delivery within a week.
View this video for a visual demonstration on how to use the sizing guide.
Your jewelry will arrive with application instructions.
You can also find video demonstrations in our blog and on most product pages.
No. Our jewelry is not heavy and it does not leave holes. Most people cannot tell they're wearing it and it leaves no damage behind.
Your jewelry will arrive with care instructions.
In general, avoid scratching and clean as needed with warm soap, water, and a microfiber towel.
Our solid 18-karat gold jewelry is true heirloom quality that retains its value. It can last forever and be passed down for generations while remaining beautiful and in tact.
Our Gold Finish jewelry has a sterling silver base and heavy coating with 18-karat gold. They're suitable for long-term wear and designed to last.
Yes, our pieces are designed for everyday or long-term wear, so you don't need to remove them unless you want to.
Please store your hair jewelry in your box or pouch when you're not wearing it.
Zigleys jewelry is slip-free when applied and maintained properly. When the screw is secured, the jewelry will not budge- even if you pull on it.
Please view this demonstration to see how our signature locking mechanism works.
Absolutely. In the very unlikely case that your jewelry is damaged due to a manufacturing defect, we offer warranty and will either repair or replace it.
If you accidentally damage your jewelry or it needs maintenance, you can send it back to us and we will repair and send it back for a small fee.
Crown Club & Crown Credits
Each time you purchase from Zigleys, you earn Crown Credits. You earn 5 Crown Credits for every $1 you spend.
Apply Crown Credits toward future purchases. Every 100 Crown Credits you earn can save you $1 off of your next Zigleys purchase.
To see and redeem your Crown Credits, you must be logged into your Zigleys account.
If you don't have an account, create one using the email you used to purchase.
Navigate to your Account Profile and access your Crown Credit Loyalty Hub. There you can see your Crown Credits and select 'Redeem' for a code to enter at checkout.
